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Cloud Linux Systems Operations Administrator - KFCLOUD

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Job TitleCloud Linux Systems Operations Administrator
Category Information Technology

Requisition Code

KFCLOUD
Location UK - Hayes - Hyde Park Hayes Hayes, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

A Cloud Server Operations Administrator is a key element in providing Fanatical support to our internal support teams and is expected to provide a high level of professional care and technical support.

As a CSO Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution.

As a member of the Cloud Operations Team, the CSO Administrator works with the customer facing teams to ensure maximum stability and performance of our Cloud systems by responding to and troubleshooting issues with our infrastructure and customer-facing cloud server and Cloud portfolio of products. Main responsibilities include keeping all Cloud and Cloud Servers systems online, ensuring the uptime and stability of the infrastructure while also serving as an escalation point for the customer-facing technical support teams.

JOB REQUIREMENTS:

Key Accountabilities:

· To provide the highest level of Technical support and troubleshooting with the Cloud Infrastructure environments

· Maintaining and troubleshooting Citrix Xen Servers

· Maintain the uptime/stability of hypervisors and Cloud Management Infrastructure

· Preventing and reducing the impact of customer-affecting incidents

· Providing mentorship to lower-level Admins and Support Techs

· Mastering and becoming subject-matter-expert of at least one of our Cloud related technologies

· Working closely with the Engineering team to deploy new services and troubleshoot bugs and issues

· Take ownership of issues and seeing them through to resolution

· Exercise judgment in decision making in order to routinely deliver FANATICAL support to customers

· Participating in on-call rotation

· Identify and implement automation in the Cloud Environment

· Develop and improve Cloud System oriented tools for Support

Job Requirements

PERSON SPECIFICATION:

- Tenacious problem solver

- Passion for Cloud technologies

- Good understanding of scalable and distributed systems

- Experience with CVS (git, github)

- Previous excellent working knowledge as a Linux Administrator/Engineer

- Experience configuring and managing Apache, MySQL, nginx, mydns

- DNS and networking fundamentals including diagnostics with Unix tools

- Experience developing/debugging web applications

- Experience scripting/debugging in Ruby, Python, or other advanced language

- Previous experience as a Linux Administrator in a web-hosting environment preferred

- Xen or other Virtualization knowledge

- Excellent verbal and written skills

- Comfortable working in open source communities and interacting across mailing lists, IRC and other distributed communications systems

- Passion for Open Source and Systems Automation

- Creative and collaborative team player

- Must be able to multi-task

- Ownership and follow-up skills

- The ability to respond effectively under pressure

#L1-KF1
Skills
Type of Job(-US Only) 0

]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.rackspace.com/job/Hayes-Cloud-Linux-Systems-Operations-Administrator-Job/2551681/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Hayes-Cloud-Linux-Systems-Operations-Administrator-Job/2551681/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
DevOps Support Engineer - KFKLAPYT

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Job TitleDevOps Support Engineer
Category Hosting Operations

Requisition Code

KFKLAPYT
Location UK - Hayes - Hyde Park Hayes Hayes, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

A System Administrator is a key element within the Rackspace support infrastructure. They are expected to provide a high level of technical support to our customers using phone calls and support tickets to facilitate communication with customers. A System Administrator is the owner of complex customer issues and applies creative problem-solving techniques to identify the source of problems. A System Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution. Customer-centric thinking and people skills are fundamental to success in this role.

As a System Administrator, you are expected to maintain, diagnose and administer customer’s solutions using the Linux platform on both dedicated hardware as well as our cloud platforms. You are also responsible for solving customers’ technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues. Rackspace System Administrators exercise judgment in decision making in order to routinely deliver FANATICAL customer support.

Job Requirements

· Level-appropriate understanding of and/or experience with:

o Servers/computer hardware and software

o DNS fundamentals, including diagnostics with Unix tools

o Network fundamentals, including diagnostics with Unix tools

o Red Hat Enterprise Linux, CentOS

o Apache HTTP Server

o MySQL troubleshooting and configuration

o Nginx

o Postfix, Qmail (other MTAs are advantageous)

o FTP

o SSH

o Control Panels

o Programming methodologies and demonstrable proficiency in writing code in one or more of the following languages:

§ Python

§ PHP

§ Ruby

§ Perl

§ Java

o General concepts around API documentation, implementation and supporting customers using these

· Proficiency in developer supporting tools such as various VCS (SVN, Git, CVS etc.) is advantageous

· Exposure to OpenStack and the Rackspace Cloud is hugely advantageous

· Excellent written and verbal skills

· Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels

· Must be detailed in documentation

· High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility

· An interest in expanding technical knowledge

· Technical certifications a plus

· Bilingual skills a plus

· Willingness to work weekends

#LI-KF1
Skills
Type of Job(-US Only) 0

]]>Fri, 26 Apr 2013 00:00:00 GMThttp://jobs.rackspace.com/job/Hayes-DevOps-Support-Engineer-Job/2568946/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Hayes-DevOps-Support-Engineer-Job/2568946/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS