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Sr. Network Engineer - 17020

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Job TitleSr. Network Engineer
Category Information Technology

Requisition Code

17020
Location 1. US-TX-Austin Austin, TX 78753, US
2. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Associate Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are looking for a Network Engineer III who will be responsible for the engineering, design, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN). Provides technical support to various departments and users with regards to the LAN/WAN. May serve as a liaison with vendors and other third party providers.

Responsibilities:

- Performs moderately complex engineering, design, implementation and maintenance tasks on the LAN and/or WANReview assessments, approve them, and develop and implementation plan for make the upgrades
- Review anomalies that are broad and potentially service impacting
- Research, evaluate and recommend hardware and software solutions
- Serves as a troubleshooter on moderately complex network problems
- Acts as an escalation point for high level customer issues
- Regular interaction with vendors to investigate new equipment and services
- Reviews contracts, approves invoices and maintains close contact with existing vendors of equipment and services
- Responsible for evaluating cost and quality of equipment and services; and provides recommendations
- Responsible for the implementation planning prior to the actual installation of hardware such as routers, bridges and switches
- Remains informed of new developments and trends; may make recommendations to management on desirable additions and developments

Job Requirements

The ideal candidate will have the following:

- Good knowledge of network operations
- Good knowledge of Cisco hardware and IOS
- Good knowledge of servers, switches, routers, and various network services
- Bachelor’s degree in computer science or information systems is preferred
- CCNA required
- Requires 4 to 5 years of network engineering experience
- Minimum of 1 year experience in a customer service oriented position preferred
- Must exhibit a FANATICAL customer service attitude
- Good problem solving, communication, and interpersonal skills
- Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, perform on-call duties, may include nights, weekends, holidays, etc.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1
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Type of Job(-US Only) 0

]]>Fri, 03 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Network-Engineer-III-Job-TX-78201/2295589/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Network-Engineer-III-Job-TX-78201/2295589/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Datacenter Facility Engineer II - 2nd shift - 20078

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Job TitleDatacenter Facility Engineer II - 2nd shift
Category Data Center Operations & Engineering

Requisition Code

20078
Location US-TX-Grapevine Grapevine, TX 76051, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are seeking a Facility Engineer II to be responsible for the operation, and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The incumbent will also be responsible for vendor selection and various contract negotiations.

Responsibilities:

- Ensure proper distribution of power within the facility and to equipment racks.
- Ensure prompt repair of any failed or degraded equipment.
- Ensure proper operation and maintenance of all equipment.
- Ensure prompt repair of any failed or degraded equipment.
- Manage contractors and vendors that perform work in the Data Centers. Institute and maintain maintenance contracts for equipment.
- Ensure that all necessary permits are obtained.

Job Requirements

The ideal candidate will have the following:

- Minimum of 3-5 years experience in a Data Center or other applicapable position preferred
- Advanced knowledge of high voltage filtered systems including UPS, PDU, transformer, etc.
- Advanced knowledge of generators. Advanced knowledge of CRAC systems
- License facilities operation trade in mechanical, electrical or HVAC in one or more areas preferred
- Able to apply basic computer knowledge and experience in order to facilitate the ticket process
- Exhibits good communications and writing skills
- Must exhibit a fanatical customer service attitude
- Due to the nature of the position, must be able to lift 50 lbs. over head
- Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1
Skills
Type of Job(-US Only) 0

]]>Sun, 19 May 2013 02:59:00 GMThttp://jobs.rackspace.com/job/Grapevine-Datacenter-Facility-Engineer-II-Job-TX-76051/2497347/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Grapevine-Datacenter-Facility-Engineer-II-Job-TX-76051/2497347/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Director of Network Architecture - 19973

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Job TitleDirector of Network Architecture
Category Information Technology

Requisition Code

19973
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

Rackspace is looking to hire an exceptional Director of Network Architecture to own and drive network strategies to meet the future needs of our customers and product teams. This individual will have the vision and expertise required to lead a high performing team of network architects, ensuring world-class performance, availability and uptime for our cloud and hybrid network infrastructure.

The Rackspace networking team is responsible for delivering the highest levels of customer experience for our current customers while at the same time being extremely innovative with technologies and tools that will push our capabilities into the future. Rackspace network engineers work on a wide range of projects that have a significant impact on the company,s ability to provide Fanatical Support and serve our customers.our network architect initiatives from strategic development to implementation. This is an excellent opportunity to join a high growth business in a key strategic role.

Responsibilities:

- Oversees architects performing network design, testing, and troubleshooting of network facilities
- Engages in and encourages out of the box thinking and innovative thinking and use of technologies
- Assists in the design and implementation of new products, services, and technologies
- Acts as a liaison between management and engineers for key or urgent issues
- Keeps managers informed of schedules, priorities, and problems
- Supervises activities of staff (i.e. trains, appraises, rewards, motivates, disciplines, recommends termination as necessary)
- Determines deficiencies in processes and/or procedures and evaluates, proposes and implements solutions
- Collaborates with peers to ensure uniformity of teams
- Ensures proper documentation of all processes and procedures

Job Requirements

The ideal candidate will have the following:

- A strong background in network engineering and network operations
- Ability to command the intellectual respect of network architects as well as business and product owners
- Advanced knowledge in designing, testing, scaling, troubleshooting, and analyzing network facilities
- High level of knowledge of the company,s products and network infrastructure and environments
- Knowledge of technologies such as Ethernet, IPv4/6, STP, OSPF, BGP, etc.
- Excellent organization and time management skills with excellent communication and interpersonal skills.
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
- Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations
- Ability to successfully work and promote inclusiveness in small groups
- Bachelor,s degree in computer science or a relevant field required. At the manager,s discretion, additional equivalent experience and relevant technical certifications may substitute for the degree requirement
- Requires a minimum of six years of experience in network operations and/or engineering

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1
Skills
Type of Job(-US Only) 0

]]>Sat, 04 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Network-Architecture-Manager-Job-TX-78201/2468711/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Network-Architecture-Manager-Job-TX-78201/2468711/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
SMB Executive Assistant - 20687

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Job TitleSMB Executive Assistant
Category Administrative Assistant/Clerical

Requisition Code

20687
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education College, A-level
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

In this role you will perform executive assistant duties for one or more executives and a team. Manages schedules and arranges appointments, travel, meetings, conference calls, on and offsite meetings and events, etc. Work requires some analysis and use of initiative and independent judgment with frequent access to confidential and highly complex information. Thorough knowledge of policies, practices and procedures to ensure the office is functioning smoothly. Is knowledgeable of corporate policy and is often called upon to interpret and communicate the executive’s intent to other managers.

Responsibilities (including but not limited to)

- Coordinates constantly changing schedules; makes appointments and establishes agendas.
- Arranges and coordinates domestic and international travel, including flights, hotels and rental cars, etc.
- Handles confidential material relevant to company operations.
- Collaborates with other assistants to provide backup coverage and assist in other areas in order to balance workload.
- Prepares and distributes meeting notes and action items.
- Prepares expense report, orders supplies, performs receipt acknowledgement and routes invoices for approval.
- Arranges and coordinates onsite and offsite meetings and events, including the use of conference rooms, outside facilities, food and beverage, audiovisual equipment and other logistics.
- Prepares and edits correspondence, communications, presentations and other documents.
- Knowledge hub for the department; instructs Rackers about policies and procedures and how to get things done. Ability to act with authority as needed.

Qualifications

- Thorough knowledge of executive administrative practices and procedures.
- Ten plus years of experience in executive assistant/administrative assistant positions in a corporate setting.
- Bachelor’s degree preferred.
- Professional appearance and presentation.
- Excellent verbal and written communication skills and interpersonal skills.
- Bi-lingual (English and Spanish) is required
- Proficient computer skills and in-depth knowledge of relevant software such as Microsoft Office Suite.
- Impeccable discretion and independent judgment with respect to confidential matters.
- Proven ability to independently manage many changing tasks simultaneously.
- Excellent organizational skills in a hectic environment with frequent interruptions.
- Detail oriented and ability to meet last-minute deadlines.
- Team player within and outside the organization.
- Dependable and responsive to emails, phone calls, etc.
- Superb follow-up skills.
- Desire to keep abreast of company operations and priorities.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job

#LI-AM2

Job Requirements
Skills
Type of Job(-US Only) 0

]]>Wed, 01 May 2013 00:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-SMB-Executive-Assistant-Job-TX-78201/2576336/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-SMB-Executive-Assistant-Job-TX-78201/2576336/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Transformation Consultant - UK - 20411

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Job TitleTransformation Consultant - UK
Category Sales

Requisition Code

20411
Location UK - Hayes - Hyde Park Hayes Hayes, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

JOB DESCRIPTION:

Rackspace is seeking a Systems Engineer to serve as a recognized subject matter expert, enabler, and hands-on problem solver with deep expertise in operating systems, software tools, monitoring, & infrastructure to support enterprise customers requiring consulting for infrastructure consolidation, transformation, and optimisation.

JOB REQUIREMENTS:

- Assist in facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
- Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
- Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
- Installation, configuration, provisioning, maintaining, & monitoring of servers, storage, networking, and software tools for data collection and analysis.
- Provides input and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
- Provides input into customer deliverables such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
- Perpetually seek to improve and refine the Rackspace Professional Services methodology, customer deliverables, reporting and engagement process.
- Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
- Ability to travel as required.

Job Requirements

PERSON SPECIFICATION:

- 5-8 years managed services, technical support, consulting, and/or application development experience preferred.
- Working knowledge of data centre operations, capacity, utilisation, disaster recovery, and migration & consolidation and best practices.
- Reasonable awareness of all areas of business operations.
- Practical infrastructure experience such as virtualisation technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities.
- Practical knowledge of application architecture such as client/server, n-tier, SOA, etc.
- Experience with common as-a-Service offerings with various service providers across various solution stacks (infrastructure, platform, software).
- Reasonable knowledge of IT Service Management and Service Delivery, ITIL certification preferred.
- Able to resolve problems in a timely manner.
- Ability to communicate technical info and ideas so others will understand.
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
- Proven ability to organize and execute projects in a consistent, repeatable and reliable manner
- Strong organizational and cross-team communication skills
- Ability to adapt to a rapidly changing environment
- Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

KEY PERFORMANCE INDICATORS & OBJECTIVES:

· High NPS scores on transformation service delivery

· 360 degree feedback from peers & sales

o High utilisation & engagement with sales

o Quality of service on solution design

o Effectiveness in the field

· Interaction and contribution to extended peers and cross-functional teams

MAIN CONTACTS (external/internal):

· Director of Technical Services – weekly basis

· Head of Professional Services – daily basis

· Team Lead / Lead Consultant – daily basis

· Core Sales Teams – daily basis

· Immediate and extended teams – daily basis

· Enterprise customers – daily basis

· Rackers – daily Basis

· Peer Management team – daily basis

#LI-RC1

#apply
Skills
Type of Job(-US Only) 0

]]>Fri, 17 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/Hayes-Transformation-Consultant-UK-Job/2554296/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Hayes-Transformation-Consultant-UK-Job/2554296/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Transformation Consultant - UK - 20412

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Job TitleTransformation Consultant - UK
Category Sales

Requisition Code

20412
Location UK - Hayes - Hyde Park Hayes Hayes, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

JOB DESCRIPTION:

Rackspace is seeking a Senior Transformation Consultantto serve as a recognized subject matter expert and thought leader with deep expertise in converged infrastructure and managed services for enterprise customers requiring consulting for infrastructure consolidation, transformation, and optimisation.

JOB REQUIREMENTS:

- Orchestrate and lead presales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for FTSE 500 customers inclusive of discovery, analysis, solution design, and migration.
- Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
- Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
- Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
- Installation, configuration, provisioning, maintaining, & monitoring of servers, storage, networking, and software tools for data collection and analysis.
- Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.
- Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
- Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.
- Perpetually seek to improve and refine the Rackspace Transformation Services methodology, deliverables, sales collateral, and team roles and alignment.
- Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
- Ability to travel as required.

Job Requirements

- 10-15 years managed services, consulting, technical support, and/or application development experience preferred.
- Proficient knowledge of data centre strategy & operations, capacity, utilisation, disaster recovery, and migration & consolidation and best practices.
- Strong knowledge of all areas of business operations.
- Strong infrastructure experience such as virtualisation technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities.
- Expert knowledge of application architecture such as client/server, n-tier, SOA, etc.
- Experience with common as-a-Service offerings with various service providers across various solution stacks (infrastructure, platform, software).
- Strong knowledge of IT Service Management and Service Delivery, ITIL certification preferred.
- Knowledge of Project Management, PMP/Prince2 certification preferred.
- Able to resolve problems in a timely manner.
- Ability to communicate technical info and ideas so others will understand.
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
- Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
- Proven ability to organize and execute projects in a consistent, repeatable and reliable manner
- Strong organizational and cross-team communication skills
- Ability to adapt to a rapidly changing environment
- Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

KEY PERFORMANCE INDICATORS & OBJECTIVES:

· High NPS scores on transformation service delivery

· 360 degree feedback from peers & sales

o High utilisation & engagement with sales

o Quality of service on solution design

o Effectiveness in the field

· Interaction and contribution to extended peers and cross-functional teams

MAIN CONTACTS (external/internal):

· Director of Enterprise Technical Sales – weekly basis

· Head of Professional Services – daily basis

· Team Lead / Lead Consultant – daily basis

· Core Sales Teams – daily basis

· Immediate and extended teams – daily basis

· Enterprise customers – daily basis

· Rackers – daily basis

· Peer Management team – daily basis

#LI-RC1

#apply
Skills
Type of Job(-US Only) 0

]]>Fri, 17 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/Hayes-Transformation-Consultant-UK-Job/2554297/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Hayes-Transformation-Consultant-UK-Job/2554297/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Data Centre Operations Technician - ADDCOPS

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Job TitleData Centre Operations Technician
Category Data Center Operations & Engineering

Requisition Code

ADDCOPS
Location LON3- Slough Datacenter Slough, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours Rotating


Travel Required 0
Job Description

The Data Centre Operations Technician is responsible for building custom ordered servers. The Technician monitors, troubleshoots, and repairs servers with hardware and network problems. The Technician works with minimal supervision in a high stress environment.

Responsibilities:

- Build, upgrade and configure custom ordered servers spanning several different platforms and configurations
- Monitor, troubleshoot and repair upgrade and downgrade servers with hardware and network problems
- Monitor all Electrical, Mechanical and Emergency Generator systems and report as appropriate. Routine up keeping and cleaning
- Escalate tickets as needed and collaborate with teammates to resolve customer issues

Job Requirements

The ideal candidate will have the following:

- Previous experience of building and repairing PCs and Servers
- Previous experience administrating Windows or Unix based operating systems
- Previous experience in a customer service orientated position preferred
- The ability to build a server from scratch, including an understanding of RAID configurations
- Cabling
- Familiarity with network architecture and configuration
- Knowledge in at least one of: Linux, Windows Server, FreeBSD
- Good knowledge of PC and Server Hardware
- An inherent flair to go above and beyond (a fanatical customer service attitude)
- Due to the nature of the position, the ability to lift at least 15kg (33lb)
- Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays etc
- Hardworking and copes well under high pressure

#LI-DNP
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]]>Tue, 30 Apr 2013 02:59:00 GMThttp://jobs.rackspace.com/job/Slough-Data-Centre-Operations-Technician-Job/1424764/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Slough-Data-Centre-Operations-Technician-Job/1424764/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS