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Director, Technical Communications - 20039

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Job TitleDirector, Technical Communications
Category Product

Requisition Code

20039
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are seeking a Director of Technical Communications who will lead multiple content and strategy teams as part of a self service effort that customers (external) and Rackers (internal) will utilize. This is a high visibility role with high impact to both customers and Rackers. They will need vision and expertise to lead content development efforts through design, development, and implementation. This role will also have direct oversight of technical writers and content strategists/developers and will appropriate management experience in these areas.

Responsibilities:

- Create a strategic vision across multiple domains for content development and maintenance that aligns with an overall self-service strategy.
- Design strategy for content development with respect to capabilities of architecture.
- Coordinate progress of self-service content teams with overall Rackspace vision.
- Collaborate and manage planning across multiple teams.
- Lead production of consistent content by coordinating efforts of design, writing, and information architecture groups.
- Assist staff in navigating obstacles to success and coordinating with other teams.
- Provide professional development and career coaching for members of the team.
- Contribute to, or lead, cross-functional Rackspace initiatives as called upon.

Job Requirements

The ideal candidate will have proven success with the following:

- Direct or management experience with content design, technical writing, content development, content strategy, and information architecture.
- Ability to establish a long term vision and execute it.
- Ability to successfully work and promote inclusiveness in small, medium, and large groups.
- Ability to apply leadership skills and traits that create solutions and results to unexpected situations.
- Ability to coach and motivate less experienced team members to achieve their goals.
- Excellent written, communication, and organizational skills.
- Communicate ideas effectively through multiple media to all levels.
- Ability to communicate technical info and ideas so others will understand.
- Knowledge of self-service tools, their design, build, and implementation.
- Ability to manage large portfolio of projects.
- Ability to balance team resource loads to meet commitments and optimize output.
- Typically requires a minimum of 8 years related experience.
- MBA degree or similar level experience ideal.
- Familiarity with cloud based technologies and vocabulary.
- Additional experience may be substituted for education.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Sat, 27 Apr 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Director%2C-Product-US-Job-TX-78201/2520298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Director%2C-Product-US-Job-TX-78201/2520298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Community Manager II - US - 20467

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Job TitleCommunity Manager II - US
Category Product

Requisition Code

20467
Location 1. US-TX-Austin Austin, TX 78753, US
2. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education College, A-level
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The Community Manager for Developer Relations is responsible for maintaining relationships between Rackspace and various communities of developers. The Community Manager will identify and track Rackspace employees who are involved with open-source communities as well as key contributors in open-source projects that are important to Rackspace and our customers, and then managing those relationships with the strategic goal of increasing developer satisfaction with Rackspace.

Responsibilities

- Identify developer communities that are important to Rackspace and our customers
- Identify Rackspace employees that already participate in those communities
- Define and implement processes for assisting Rackspace employees in providing fanatical support in their interactions with those communities
- Define and implement processes for gathering product requirements and feedback and ensuring that they are handled appropriately
- Work with Rackspace Support to prioritize support channels via these communities
- Work on cross-functional initiatives as needed.

The ideal candidate will have:

- Experience as a software developer in open-source projects
- Great communication skills; willingness to converse with developers in diverse settings
- Familiarity with online communities and the technology surrounding them, such as IRC, online forums, mailing lists, and social media outlets
- Experience with measuring and analyzing community/social impact and downstream results (conversions, ROI)
- B.A. or B.S. in computer science, engineering, or a related field
- 2+ years experience working in open-source development

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Job Requirements
Skills
Type of Job(-US Only) 0

]]>Tue, 30 Apr 2013 00:00:00 GMThttp://jobs.rackspace.com/job/Austin-Community-Manager-II-US-Job-TX-73301/2574161/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Austin-Community-Manager-II-US-Job-TX-73301/2574161/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Cloud Solution Architect - Enterprise - Anticipated.2

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Job TitleCloud Solution Architect - Enterprise
Category Sales

Requisition Code

Anticipated.2
Location 1. NEW YORK CITY, NY, 10001 US
2. CHICAGO, IL, 60601 US
3. DALLAS, TX, 75201 US
4. US-CA-San Francisco San Francisco, CA 94107, US
5. US-TX-Austin Austin, TX 78753, US
6. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The Opportunity: Rackspace is seeking world class Cloud Solution Architects (CSAs) to join our Enterprise Technical Sales team. CSAs at Rackspace combine a history of solving business problems through creative technical solutions (solution architect experience) with distributed application expertise to drive the adoption of Rackspace’s OpenStack powered cloud computing platform.

CSAs focus heavily on winning the hearts and minds of engineering and development teams within our largest and most important Enterprise accounts. This is achieved through close, hands-on collaboration with these teams as they build applications on the Rackspace cloud computing platform. Delivering demos, influencing architecture decisions, guiding customers through proof-of-concept deployments, and educating customers about IaaS best practices are a part of everyday life as a CSA.

This is a highly technical, hands-on role. Successful candidates possess first-hand experience with a broad variety of Enterprise computing infrastructure and cloud computing technologies.

Must Have:

- 10+ years of customer facing experience in a technical consulting, solution architect, or presales engineering role.

- 5+ years of design, implementation, or consulting experience with distributed applications.

- Working knowledge of development methodologies and more than one of the following languages:

o .NET

o C++

o Java

o PHP

o Perl

o Python

o Ruby

- A demonstrable mastery of cloud computing (IaaS) concepts and the ability to articulate these concepts to technical and non-technical audiences.

- Hands-on experience building, delivering, and managing cloud IaaS environments using IaaS platforms such as those provided by Rackspace, AWS, HP, Citrix, Eucalyptus, and VMWare.

- A deep passion for technology and a love of learning new things.

- Comfort operating in a fast paced environment that’s constantly evolving and changing.

- Strong critical thinking and communication skills.

- Bachelor’s degree in Computer Science or Mathematics highly desireable.

- Exposure to DevOps situations and technologies such as Chef, Puppet, Cfengine, Zookeeper, Capistrano, etc. Ability to work directly with these technologies in a hands-on manner is highly desirable.

Nice to Have:

- Experience delivering technical presentations to small-to-medium sized technical and non-technical audiences.

- Published articles, whitepapers, and social media content focused on cloud computing, application architecture for the cloud, or cloud computing best practices.

Location: San Antonio; Austin Texas; or Major US metro areas.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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Type of Job(-US Only) 0

]]>Thu, 09 May 2013 02:59:00 GMThttp://jobs.rackspace.com/job/New-York-City-Cloud-Solution-Architect-Enterprise-Job-NY-10001/2476393/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/New-York-City-Cloud-Solution-Architect-Enterprise-Job-NY-10001/2476393/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Public Relations Program Manager - 18725

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Job TitlePublic Relations Program Manager
Category Marketing/Communications

Requisition Code

18725
Location US-CA-San Francisco San Francisco, CA 94107, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The Public Relations Program Manager will develop and execute strategic media and industry influencer outreach programs aimed at strengthening Rackspace’s position as the open cloud company and world leader in hybrid cloud services. Oversee efforts to promote the Rackspace Startup program and increase the company’s visibility within the developer community. Cultivate trusted relationships with Bay area journalists and bloggers. Work with business units and the public relations team to develop and distribute stories and information to news media.

Responsibilities:

· Develop, manage and deliver strategic communication programs that incorporate business strategy, product direction and market position.

· Collaborate closely with PR leadership team to develop and deliver program objectives including press office management, creative PR campaign development, proactive pitching, press release creation and distribution.

· Manage press office including the development of corporate and product press releases along with the creation of proactive story ideas.

· Manage PR efforts around the Rackspace Startup program, including developing proactive story ideas to highlight the use of Rackspace’s hybrid cloud services.

· Lead developer PR program aimed at generating coverage that promotes open cloud services and toolkits for software and application developers.

· Schedule and staff meetings and interviews for subject matter experts and the senior leadership team.

· Collaborate with key Rackspace stakeholders, business units, senior leadership and product marketing to develop comprehensive communications plans for product launches and key corporate initiatives.

· Monitor industry news to identify and develop proactive media pitches and opportunities.

· Manage work assignments for outside public relations agencies.

· Provide work assistance to less experienced public relations specialists, and to members of other teams and departments.

Job Requirements

Key Performance Indicators for Team:

- 30-40 pieces of coverage per month and an increase of Share of Voice in the media

· 1-2 press releases per month

- Two customer win stories per month
- Quarterly thought leadership research campaigns

The ideal candidate will have the following:

· Strong work ethic, energetic, creative, collaborative, team player.

· Self-starter who works well under instruction and guidance.

· Ability to constantly learn more about the company and the complex, fast-changing industry in which it operates.

· Excellent skills in the areas of written and oral communication, interviewing of subject-matter experts, document research, relationship development, time management, decision making, content development, presentation, project management and organization.

· Strong copywriting and editing skills.

· Ability to communicate complex, technical information and ideas in ways that help the media and the company’s target audiences understand them.

· Works well across multiple teams within a large organization to successfully drive communications initiatives.

· Experience working in a team environment under tight deadlines with multiple, concurrent deliverables.

· Knowledge to make appropriate decisions considering the relative costs and benefits of potential actions.

· Desire to provide FANATICAL support to colleagues as well as to journalists and other external customers.

· Requires a Bachelor's degree in communications, public relations, business or marketing and 8-10 years of professional experience in public relations with corporate and technology experience preferred.

About Rackspace
Rackspace® Hosting(NYSE: RAX) is the open cloudcompany, delivering open technologies and powering more than 205,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hostingand Dedicated Hosting.The company offers choice, flexibility and freedom from vendor lock in. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace is headquartered in San Antonio with offices and data centers around the world. For more information, visit www.rackspace.com.

Rackspace Hosting is an Equal Opportunity Employer.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Mon, 29 Apr 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Public-Relations-Specialist%2C-IV-Job-TX-78201/2316033/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Public-Relations-Specialist%2C-IV-Job-TX-78201/2316033/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Sales Engineer - Enterprise - Anticipated.3

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Job TitleSales Engineer - Enterprise
Category Sales

Requisition Code

Anticipated.3
Location US-CA-San Francisco San Francisco, CA 94107, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are rapidly growing in the Enterprise space and are looking for field based Senior Sales Engineers who will provide engineering input to the new business & current customer teams to ensure they provide solutions that suit the defined technical, service and budgetary requirements. Assist the Enterprise Field Sales Executives and Strategic Account Executives in qualifying and addressing both prospect and customer technical requirements.

Responsibilities:

- Exemplifies mastery of all areas of IT service management and business operations.
- Works to customize highly complex configurations and associate services working with sales personnel in response to customer needs with minimal to no supervision.
- Present advanced technical concepts in a clear manner to customers through demonstrations, technical review, and proposal presentations.
- Collaborates with sales teams and peers to determine best product and services fit accomplished via conference calls, site visits, and email correspondence.
- Provides training and mentoring to sales representatives and other engineers during initial peer onboarding.
- Works with operational staff as it relates to initiatives that affect the Sales Engineering Team.
- Interfaces with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements.
- Participation in after-hours customer escalations as needed.
- Representation at conferences, industry, and marketing events as needed.
- Moderate travel will be required.
- Provides FANATICAL support by listening to the customer first, establishing strong relationships with both customers and sales teams, demonstrating technical credibility, and making the transformation to a Rackspace cloud/managed solution as seamless as possible.

Job Requirements

- A minimum of 10-12 years of system administration, technical support and/or technical pre-sales experience required.
- BSCS/BSEE or equivalent work experience is required.
- Any relevant industry training and/or certifications including but not limited to virtualization (e.g. VMware, Citrix, Xen), operating systems (e.g. Microsoft, Linux), server and storage platforms (e.g. NetApp, EMC, Dell) and network devices (e.g. F5, Cisco, Brocade) is preferred.
- Applied understanding of enterprise servers, appliances, and related subsystems such as x86 architectures, compute power, memory, I/O, and disk.
- Mastery of networking protocols, standards, and hardware such as IPv4, IPv6, TCP/IP, HTTP, DHCP, DNS, SNMP, SMTP, 1/10Gb Ethernet, FCoE, iSCSI, load balancers, firewalls, log management, IDS, and proxies.
- Experience with relational databases and applications (e.g. Exchange, Oracle, MS SQL, MySQL, SharePoint).
- Mastery of front end web technologies related to eCommerce, rich media, content management as well as web development platforms including J2EE, Java servlets, JavaScript, XML/XSLT/XHTML/HTML, ASP, C#, CGI, Ajax, Python, Perl, Microsoft .NET, shell scripting, and web services.
- Strong knowledge of content delivery and WAN acceleration technologies and techniques.
- Practical understanding of compliance measures such as PCI, FISMA, SOX, and HIPAA.
- Familiarity with security (e.g. CISSP, GSEC) and process (e.g. PMP, ITIL).
- Expert working experience with various storage protocol technologies, vendors, and principles such as disaster recovery, high availability, replication, optimization, snapshots, backups, etc.
- Able to demonstrate strong analytical capabilities and technical knowledge by providing innovative yet supportable solutions.
- Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences (administrators to executives).
- Strong attention to detail with the ability to effectively manage multiple opportunities.
- Ability to deal with ambiguity by making the appropriate decisions considering the relative costs and benefits of potential actions.
- Proficiency to successfully work and promote inclusiveness in small groups with strong follow through techniques.
- Strong consultative selling acumen with demonstrated success in prior roles.

Rackspace (NYSE: RAX) a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,600 Rackers employed worldwide dedicated to providing customers our premier hosting services. More about the Rackspace Cloud business unit: Do you want to be part of creating the next generation of computing? Rackspace Cloud is the leading innovator in cloud computing, and we are defined by Fanatical Support—not just for our clients, but for our team. Rackers have the freedom to do great work, and the challenge of using their skill and ambition to drive the future of the Web. Rackspace Cloud provides on-demand scalable website, application, and storage hosting. We enable developers and business decision-makers to avoid the hassles and costs of dedicated hardware while offering the infinite scalability of the Cloud.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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]]>Thu, 09 May 2013 02:59:00 GMThttp://jobs.rackspace.com/job/San-Francisco-Sales-Engineer-Enterprise-Job-CA-94101/2476394/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Francisco-Sales-Engineer-Enterprise-Job-CA-94101/2476394/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Director, International Marketing - CH - 18433

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Job TitleDirector, International Marketing - CH
Category Marketing/Communications

Requisition Code

18433
Location CH - Balsberg-Switzerland Kloten, CH
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The Director International Marketing is responsible for the go-to market strategy and results for international markets (primarily focused on Europe and other International markets). The responsibilities include analyzing the market potential and profitability and developing the go to market strategy (positioning, distribution channels, and managing sales programs to drive customer acquisitions to reach sales and profitability commitments) for Europe. The Director will rely on their marketing acumen and international savvy to plan, design and execute successful marketing plans to profitably grow customers and revenue.

Job Requirements

Key Accountabilities:

· Develop a deep understanding of Rackspace products and service offerings and competitive landscape in Europe.

· Drive brand identity in European markets, ensuring it is line with our domestic and international brand position.

· Create a vision for what is required to win new customers in new and existing international markets based on industry and other data and present this analysis to the International Board and management.

· Assist business development team to build cases for incremental investments in areas with high growth opportunities in international markets.

· Assess channel and other partner opportunities in international markets, utilize existing relationships to create new sales channels for Rackspace offerings.

· Responsible for creating targeted marketing strategies based upon strategic international market assessment of particular country markets. This includes:

o Competitive analysis and assessment of selected country markets using industry and other secondary data

o Executing and interpreting marketing research to support strategy and service offering development

o Segmentation strategies for Enterprise and Small business segments

· Design and execution of go to market marketing plans which grow revenue and customers and meet aggressive growth targets

· Create product/service marketing strategies for all international markets with primary focus on continental Europe and Asia and craft product/service value propositions for these regions, including the following:

o Positioning, messaging, benefits, pricing, promotional/media mix, sales tools, etc.

o Collaborate and manage the planning across multiple teams including international partners/agencies and internal teams, including in-country marketing teams and product management.

o Development of integrated marketing plans and communications strategies across multiple channels (print, email, search, online, and face-to-face sales including channels)

o Use of non-traditional marketing channels, social media and customer referral

o Support training and product launch materials/collateral development

· Participate in the Open Cloud and other Rackspace product launches across different international geographies. Work closely with regional and country teams to enable effective tactical implementation of brand promotional & education strategies worldwide.

· Extensive interactions with affiliates worldwide including the US, UK, external agencies, key technical experts and other internal/external customers. The person will routinely work closely with internal functions including marketing research and branding, sales training, social marketing, product management and public relations/communications. Other responsibilities will include but are not limited to budget management, assessment of new opportunities, market development planning.

· Responsible for adhering to company security policies and procedure as directed.

PERSON SPECIFICATION:

· The ideal candidate will have extensive and demonstrated track record of success in designing strategic marketing and steering growth initiatives in Europe and other international markets.

· This person should have been part of a team that has led a firm through rapid growth in assets and introduction of new products/services.

· Candidates must understand technology industry and the current regulatory compliance environment.

· Demonstrated expertise in developing interactive (online) communication programs

· Candidates must possess exceptional skills related to the production of investor communications.

· Asia Pacific and other international experience is a plus

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Head of Technical Product Strategy - 19985

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Job TitleHead of Technical Product Strategy
Category Product

Requisition Code

19985
Location UK - Hayes - Hyde Park Hayes Hayes, UK
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

Deadline for application for this role is 30th May

Posting date is 29th April

Salary is Competitive

Based in Hayes

Job Description

As part of the Int. Product team, the role will be part of ensuring International Product Management is successful in the key areas of:

· Identifying and managing international development requirements

· Product readiness for launch

· Management & Reporting of Product success during lifetime

· Management of End of Life

· Supporting the International 2013 Scorecard

SCOPE

· All of International – EMEA & APAC.

· All products areas: Dedicated, OpenCloud, Private Cloud

KEY Responsibilities:

· Cloud Knowledge: Lead the effort to ensure International tech community increases in Cloud IQ – project Geppetto. Provide guidance and oversight to ensure the right skills and gaps are identified for each region and office in International, and ensure knowledge and experience are gained effectively.

· Partner Ecosystem: Build and grow the portfolio of tools and partners to ensure we are able to deliver effective solutions in every market in International.

· Product Readiness: Ensure all the products that are launched work effectively in the International business. Ensure that support is ready for each new release, and design and drive resolution of any gaps in readiness.

· Community: Ensure delivery of appropriate technical engagement (content, awareness, and representation) for each International market, including user groups, conferences, and with the internal tech community.

· Development feedback/requests: Ensure appropriate product requirements are created around gaps/needs with the product portfolio, and deliver these back into product engineering.

· External Leadership: Provide technical leadership to the analyst, media, and conference communities. Also, mentor technical staff to actively engage in external leadership opportunities, such as user groups, conferences, etc.

· Internal leadership: Provide technical leadership for the broad product portfolio, emphasizing longer term roadmap and vision. Ensure fit between roadmap and strategic goals, identify gaps, and ensure remediation efforts are prioritized appropriately.

· Sales Support: Provide assistance into CIO/CTO level strategic discussions with customers during sales engagements; including building strategic relationships with CTO/CIOs.

· M&A Support: Provide assistance on technical due diligence for any acquisition/investment opportunities.

Key Performance Indicators (against each key accountability)

· Support Readiness – NPS rated

· Geppetto successful delivery (TOR in place with metrics)

· Share o Voice Metrics

· Successful delivery of agreed number of conference/use group sessions.

· Successful engagement with strategic accounts.

Job Requirements

- Relevant experience bringing high-tech products to market on a global scale and driving them throughout the product lifecycle.

- Knowledge and experience defining, developing and managing product requirements

- Deep understanding of business as it relates to the hosting and cloud computing industries

- Communication, interpersonal and presentation skills.

- Excellent experience and knowledge of IT industry and product domain environments; understanding of Hosting and Cloud Computing is advantageous.

- Excellent teamwork skills and the ability to truly think creatively.

- Able to operate in a matrix environment by coordinating and influencing resources across the company.

- Ability to influence a global operation.

- Ability to communicate with customers and understand markets

- Operates well in an environment of rapid change and is comfortable operating with autonomy.

- A passion for your work that's energising and contagious.

- Willing and able to travel internationally

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