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Security Analyst II - US - 20521

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Job TitleSecurity Analyst II - US
Category Information Technology

Requisition Code

20521
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

Job Title: Information Security Analyst II
The ISOC Analyst provides expertise in supporting problem resolution, configuration and change management functions, network security, performance and fault management and monitoring, reporting, quality assurance, scheduling, and documentation by utilizing sophisticated network management, monitoring and analysis tools.
Responsibilities:
, Monitor global NIDS, Firewall, and log correlation tools for potential threats
, Initiate escalation procedure to counteract potential threats/vulnerabilities
, Provide Incident remediation and prevention documentation
, Document and conform to processes related to security monitoring
, Provide performance metrics as necessary
, Provide customer service that exceeds our customers, expectations
, Experience with tools such as Wireshark, Hex Rays, IDA Pro or Hex workshop.
, Experienced in computer security incident response activities
, Advanced capability to analyze malware, including: worms, viruses, trojans, rootkits and bots
, Research and identify key indicators of malicious activities on the network and end user workstations

Job Requirements

Requirements:
, 4 years of hands-on experience in a security operations center (SOC) environment
, Familiarity working with network switches, routers, and firewalls
, Strong command of Linux systems administration
, Experience with network monitoring and packet analysis tools
, Strong understanding of TCP/IP
, Penetration testing experience is preferred
, Strong customer service skills
, Strong attention to detail
, Strong time management skills with the ability to multitask
, Strong verbal and written communication skills
, Ability to work a flexible schedule including weekends
, Strong analytical / problem solving skills
, Strong decision making / risk assessment capability
, Strong relationship management skills
, Excellent verbal and written communication skills
, Ability to handle high pressure situations in a productive and professional way
, Ability to multitask and be flexible, in an environment of rapid change
Skills
Type of Job(-US Only) 0

]]>Thu, 25 Apr 2013 00:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Security-Analyst-II-US-Job-TX-78201/2566785/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Security-Analyst-II-US-Job-TX-78201/2566785/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
3rd Shift - SAN Storage Engineer - 19728

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Job Title3rd Shift - SAN Storage Engineer
Category Information Technology

Requisition Code

19728
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

PRIMARY RESPONSIBILITY: The SAN Engineer is responsible for SAN infrastructure tasks that include: Provisioning SAN, troubleshooting hardware and connectivity issues, hardware and software upgrades to the SAN and Fabric environments as well as SAN attached servers. Proactive improvements and maintenances to SAN environments, resolving day-to-day issues, audits, improving processes and procedures, mentoring support teams and SAN administrators. Keeps informed of emerging technologies. Also responsible for the prioritization and management of the ticket queue, handle multiple projects involving various departments, and tasks assigned. Work with product team to design new SAN product offerings and advanced features on current offerings. The SAN engineer will be required to manage projects and document all changes to the environment. Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Be on an on-call rotation with teammates to cover gaps in coverage.

JOB COMPLEXITY:

- Works appropriate intermediate level infrastructure tasks and tickets.
- Defines, schedules, and implements infrastructure maintenance.
- Develops standards and policies for respective technology domain.
- Works cross-functionally with various departments daily.
- Helps develop and implement standards and finds areas of opportunity for automation and efficiencies for day to day operations.
- Monitors and maintains all SAN infrastructures.
- Works with vendors to resolve escalated hardware and software issues.
- Capacity planning and performance analysis of infrastructure.
- Designs complex solutions as required and communicate those solutions to customers.
- Develops projects to improve performance, efficiency, experience, capacity, etc. of environments.
- Ensures completeness and compatibility of the technical infrastructure to support system stability and performance.
- Keeps well informed of new technology.
- Work with product team to design new SAN product offerings and advanced features on current offerings.
- Design small complexity SAN configurations (dedicated and/or shared) based on customer specific needs and deliver message to customer.

Job Requirements

KNOWLEDGE/SKILLS/ABILITY:

- All Level I capabilities at an advanced level plus: Advanced server operating systems knowledge (Windows and Linux).
- Advanced network administration skills, advanced knowledge in hardware equipment, and good database knowledge.
- Strong technical knowledge in technology troubleshooting methodologies, design, and implementation.
- Excellent communication and interpersonal skills.
- Able to resolve problems in a timely manner, and able to handle multiple projects simultaneously.
- Ability to design capacity planning.
- Intermediate knowledge of SAN best practices for current VMware, Windows and Linux operation systems,
- Files systems, SQL, MySQL, Oracle, and Exchange. Advanced working knowledge of Fibre Channel SANs.
- Advanced experience with EMC CLARiiON SAN Arrays and Brocade Fibre Channel Switches required.
- Symmetrix experience desired.

EXPERIENCE/EDUCATION:

- HS Diploma required; Bachelor’s degree preferred.
- Requires 5 years of information systems experience and system administration experience indicating an intermediate understanding of Storage technology.
- Minimum 4 years SAN and Fibre Channel switch experience and 4 years experience in a customer service oriented position which includes at least 1 year of experience in a leadership role.
- Must exhibit a fanatical customer service attitude.
- Demonstrated ability to consistently provide FANATICAL support.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-RD1
Skills
Type of Job(-US Only) 0

]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.rackspace.com/job/San-Antonio-SAN-Storage-Engineer-II-US-Job-TX-78201/2495227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-SAN-Storage-Engineer-II-US-Job-TX-78201/2495227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
LATAM Windows Administrator (Emerging) - 20191

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Job TitleLATAM Windows Administrator (Emerging)
Category Information Technology

Requisition Code

20191
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The LATAM Windows Administrator provides a high level of technical support to Latin American (LATAM) customers over the phone and via support tickets. Owns complex customer issues which may take several days or weeks to resolve. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Uses initiative and advises on potential pitfalls that a customer may experience using existing or planned methods and suggests alternatives that may better serve the stability and security of the customer’s solution. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Coordinates terminal orders and cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirements. Defines, designs, and implements network communications and solutions using the Windows system. Solves LATAM customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP or other software issues.

Responsibilities:

- Manages configurations of Windows 2000/2003 servers to meet customer requirements, which may include OS, IIS, SQL, and other applications.
- Controls call flow for the support team.
- Monitors Rackwatch alerts and create tickets accordingly.
- Handles level-appropriate customer support requests via the ticket system.
- Escalates support requests (phone/ticket) according to established escalation procedures.
- Schedules and coordinates level-appropriate maintenance.
- Provides basic troubleshooting of system.
- Creates and maintains customer loyalty by serving customers above and beyond their expectations.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

The ideal candidate will have the following:

- General Knowledge of Windows 2000/2003 server, DNS, and TCP/IP.
- General knowledge of DNS.
- Intermediate knowledge of network fundamentals, including diagnostics with Windows system tools.
- Demonstrated interest in expanding knowledge in the areas of new developments and trends.
- Ability to touch type 50 - 60 wpm.
- Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels.
- Attention to detail in documenting information and implementing good follow through techniques.
- Demonstrated intermediate problem-solving abilities coupled with a desire to take on responsibility.
- Strong written and verbal communication skills in Spanish and/or Brazilian Portuguese.
- Ability to communicate technical information and ideas so others will understand.
- Familiarity with the Latin American business culture
- High school diploma or equivalent required.
- 2-5 years experience working in systems administration or a related field.
- Bachelor’s degree in Computer Science, Engineering, or related field or equivalent work experience preferred.
- MCSA certification preferred.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LC1

Job Requirements
Skills
Type of Job(-US Only) 0

]]>Wed, 01 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-LATAM-Windows-Administrator-%28Emerging%29-Job-TX-78201/2525170/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-LATAM-Windows-Administrator-%28Emerging%29-Job-TX-78201/2525170/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Ops Administrator - 20241

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Show Instructions
Job TitleLinux Ops Administrator
Category Information Technology

Requisition Code

20241
Location 1. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
2. US-TX-Austin Austin, TX 78753, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are looking for a Linux Operations Administrator who will be a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. A System Administrator is the owner of complex customer issues which may take several days or weeks to resolve. The Administrator applies create problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system.

More about the Rackspace Cloud business unit:
Do you want to be part of creating the next generation of computing? Rackspace Cloud is the leading innovator in cloud computing, and we are defined by Fanatical Support—not just for our clients, but for our team. Rackers have the freedom to do great work, and the challenge of using their skill and ambition to drive the future of the Web. Rackspace Cloud provides on-demand scalable website, application, and storage hosting. We enable developers and business decision-makers to avoid the hassles and costs of dedicated hardware while offering the infinite scalability of the Cloud.

Responsibilities:

- Controls call flow for the support team
- Monitors alerts and create tickets accordingly
- Handles level-appropriate customer support requests via the ticket system
- Escalates support requests (phone/ticket) according to escalation procedures
- Schedules and coordinates level-appropriate maintenance
- Provides basic troubleshooting of system services (i.e., Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH and DNS) Creates and maintains customer loyalty by serving customers above and beyond their expectations
- Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support

Job Requirements

The ideal candidate will have the following:

- Requires 1-2 years working in a computer technical field
- Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred
- Basic knowledge or familiarity with Web Servers, Backups, RAID, Package Management, Firmware, Directory Services, and Web Scripting preferred
- Technical certifications (i.e., RHCE, MCTSRHCT, A+, CompTIA, MySQL, CCNA, and CCIE) and/or demonstrable familiarity with Virtualization, CDN, Patching, HTML, Certifications, and Caching are a plus
- Able to touch type 50 - 60 wpm
- Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
- Must be detailed in documenting information and practice good follow through techniques
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possesses good written and verbal communication skills; bi-lingual skills is a plus
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Fri, 17 May 2013 00:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Linux-Ops-Administrator-Job-TX-78201/2604165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Linux-Ops-Administrator-Job-TX-78201/2604165/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Operations Administrator - REFER-LOA

This details all the information about the job posting. To submit your resume, click on the 'Submit your Resume to this Job' button.

Show Instructions
Job TitleLinux Operations Administrator
Category Information Technology

Requisition Code

REFER-LOA
Location 1. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
2. US-CA-San Francisco San Francisco, CA 94107, US
3. US-GA-Suwanee Duluth, GA 30097, US
4. US-TX-Austin Austin, TX 78753, US
5. US-VA-Blacksburg Blacksburg, VA 24060, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are looking for a Linux Operations Administrator who will be a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. A System Administrator is the owner of complex customer issues which may take several days or weeks to resolve. The Administrator applies create problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system.

More about the Rackspace Cloud business unit:
Do you want to be part of creating the next generation of computing? Rackspace Cloud is the leading innovator in cloud computing, and we are defined by Fanatical Support—not just for our clients, but for our team. Rackers have the freedom to do great work, and the challenge of using their skill and ambition to drive the future of the Web. Rackspace Cloud provides on-demand scalable website, application, and storage hosting. We enable developers and business decision-makers to avoid the hassles and costs of dedicated hardware while offering the infinite scalability of the Cloud.

Responsibilities:

- Controls call flow for the support team
- Monitors alerts and create tickets accordingly
- Handles level-appropriate customer support requests via the ticket system
- Escalates support requests (phone/ticket) according to escalation procedures
- Schedules and coordinates level-appropriate maintenance
- Provides basic troubleshooting of system services (i.e., Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH and DNS) Creates and maintains customer loyalty by serving customers above and beyond their expectations
- Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support

Job Requirements

The ideal candidate will have the following:

- Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred
- Basic knowledge or familiarity with Web Servers, Backups, RAID, Package Management, Firmware, Directory Services, in a large scale production environment.
- Technical certifications (i.e., RHCE, MCTSRHCT, A+, CompTIA, MySQL, CCNA, and CCIE) and/or demonstrable familiarity with Virtualization, CDN, Patching, HTML, Certifications, and Caching are a plus
- Familiarity with configuration management tools like Chef and Puppet
- Familiarity with large scale, distributed environments
- Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possesses good written and verbal communication skills; bi-lingual skills is a plus
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Why Here? Why Now?—About Rackspace Hosting

Rackspace® Hosting (NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 197,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world.

For the 4,500+ current Rackers, however, we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work, a supportive team environment and a lot of fun. We are as Fanatical® about serving our clients and one another as we are about building the future of technology.

We compete in the same space as Amazon, Microsoft and Google because the work that Rackers do allows us to lead the race for innovation and quality. Rackers’ opinions, ideas and creativity are pushed to the limit because pushing beyond the boundaries of today’s hosting standards is the only way to be number one. The pressure is on—Are you ready?

But, don’t take it from us—Rackspace’s awards and recognitions include:

- Fortune 100 Best Companies to Work For 2008, 2009, 2011
- Forbes Top 100 Best Small Companies 2010
- Forbes 25 Fastest-Growing Tech Companies 2011
- Glassdoor Best Places to Work 2010, 2012
- Computer World Best Places to Work in IT 2010
- Business Insider 25 Best Tech Companies to Work For 2011
- Bloomberg Business Week Top 100 Performing Technology Company 2010
- InformationWeek Top Technology Innovators Across America 2010
- Info-Tech Champion in Cloud Infrastructure 2010

Learn more at our website.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Fri, 03 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Linux-Operations-Administrator-Job-TX-78201/2078374/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Linux-Operations-Administrator-Job-TX-78201/2078374/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Ops Administrator - 18234

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Show Instructions
Job TitleLinux Ops Administrator
Category Software Development

Requisition Code

18234
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are looking for a Linux Operations Administratorwho will be a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. A System Administrator is the owner of complex customer issues which may take several days or weeks to resolve. The Administrator applies create problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system.

Responsibilities:

- Controls call flow for the support team
- Monitors alerts and create tickets accordingly
- Handles level-appropriate customer support requests via the ticket system
- Escalates support requests (phone/ticket) according to escalation procedures
- Schedules and coordinates level-appropriate maintenance
- Provides basic troubleshooting of system services (i.e., Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH and DNS) Creates and maintains customer loyalty by serving customers above and beyond their expectations
- Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support
- Engage with Training as well to help ensure Support training covers our Products

Job Requirements

The ideal candidate will have the following:

- Requires 1-2 years working in a computer technical field
- Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred
- Basic knowledge or familiarity with Web Servers, Backups, RAID, Package Management, Firmware, Directory Services, in a large scale production environment.
- Technical certifications (i.e., RHCE, MCTSRHCT, A+, CompTIA, MySQL, CCNA, and CCIE) and/or demonstrable familiarity with Virtualization, CDN, Patching, HTML, Certifications, and Caching are a plus
- Able to touch type 50 - 60 wpm
- Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
- Must be detailed in documenting information and practice good follow through techniques
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possesses good written and verbal communication skills; bi-lingual skills is a plus
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Why Here? Why Now?—About Rackspace Hosting

Rackspace® Hosting (NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 197,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world.

For the 4,500+ current Rackers, however, we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work, a supportive team environment and a lot of fun. We are as Fanatical® about serving our clients and one another as we are about building the future of technology.

We compete in the same space as Amazon, Microsoft and Google because the work that Rackers do allows us to lead the race for innovation and quality. Rackers’ opinions, ideas and creativity are pushed to the limit because pushing beyond the boundaries of today’s hosting standards is the only way to be number one. The pressure is on—Are you ready?

But, don’t take it from us—Rackspace’s awards and recognitions include:

- Fortune 100 Best Companies to Work For 2008, 2009, 2011
- Forbes Top 100 Best Small Companies 2010
- Forbes 25 Fastest-Growing Tech Companies 2011
- Glassdoor Best Places to Work 2010, 2012
- Computer World Best Places to Work in IT 2010
- Business Insider 25 Best Tech Companies to Work For 2011
- Bloomberg Business Week Top 100 Performing Technology Company 2010
- InformationWeek Top Technology Innovators Across America 2010
- Info-Tech Champion in Cloud Infrastructure 2010

Learn more at our website.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Thu, 25 Apr 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Windows-Ops-Administrator-Job-TX-78201/2218156/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Windows-Ops-Administrator-Job-TX-78201/2218156/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Ops Administrator - 20002

This details all the information about the job posting. To submit your resume, click on the 'Submit your Resume to this Job' button.

Show Instructions
Job TitleLinux Ops Administrator
Category Product

Requisition Code

20002
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are looking for a Linux Operations Administrator who will be a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. A System Administrator is the owner of complex customer issues which may take several days or weeks to resolve. The Administrator applies create problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system.

More about the Rackspace Cloud business unit:
Do you want to be part of creating the next generation of computing? Rackspace Cloud is the leading innovator in cloud computing, and we are defined by Fanatical Support—not just for our clients, but for our team. Rackers have the freedom to do great work, and the challenge of using their skill and ambition to drive the future of the Web. Rackspace Cloud provides on-demand scalable website, application, and storage hosting. We enable developers and business decision-makers to avoid the hassles and costs of dedicated hardware while offering the infinite scalability of the Cloud.

Responsibilities:

- Controls call flow for the support team
- Monitors alerts and create tickets accordingly
- Handles level-appropriate customer support requests via the ticket system
- Escalates support requests (phone/ticket) according to escalation procedures
- Schedules and coordinates level-appropriate maintenance
- Provides basic troubleshooting of system services (i.e., Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH and DNS) Creates and maintains customer loyalty by serving customers above and beyond their expectations
- Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support

Job Requirements

The ideal candidate will have the following:

- Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred
- Basic knowledge or familiarity with Web Servers, Backups, RAID, Package Management, Firmware, Directory Services, in a large scale production environment.
- Technical certifications (i.e., RHCE, MCTSRHCT, A+, CompTIA, MySQL, CCNA, and CCIE) and/or demonstrable familiarity with Virtualization, CDN, Patching, HTML, Certifications, and Caching are a plus
- Familiarity with configuration management tools like Chef and Puppet
- Familiarity with large scale, distributed environments
- Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possesses good written and verbal communication skills; bi-lingual skills is a plus
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Why Here? Why Now?—About Rackspace Hosting

Rackspace® Hosting (NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 197,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world.

For the 4,500+ current Rackers, however, we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work, a supportive team environment and a lot of fun. We are as Fanatical® about serving our clients and one another as we are about building the future of technology.

We compete in the same space as Amazon, Microsoft and Google because the work that Rackers do allows us to lead the race for innovation and quality. Rackers’ opinions, ideas and creativity are pushed to the limit because pushing beyond the boundaries of today’s hosting standards is the only way to be number one. The pressure is on—Are you ready?

But, don’t take it from us—Rackspace’s awards and recognitions include:

- Fortune 100 Best Companies to Work For 2008, 2009, 2011
- Forbes Top 100 Best Small Companies 2010
- Forbes 25 Fastest-Growing Tech Companies 2011
- Glassdoor Best Places to Work 2010, 2012
- Computer World Best Places to Work in IT 2010
- Business Insider 25 Best Tech Companies to Work For 2011
- Bloomberg Business Week Top 100 Performing Technology Company 2010
- InformationWeek Top Technology Innovators Across America 2010
- Info-Tech Champion in Cloud Infrastructure 2010

Learn more at our website.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Tue, 30 Apr 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Linux-Ops-Administrator-Job-TX-78201/2523175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Linux-Ops-Administrator-Job-TX-78201/2523175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
LATAM Linux Administrator (Managed Cloud) - 19481

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Job TitleLATAM Linux Administrator (Managed Cloud)
Category Information Technology

Requisition Code

19481
Location US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The LATAM Cloud Linux Administrator serves as a key element within the Rackspace support infrastructure and provides a high level of technical support to our Latin American (LATAM) customers over the phone and via support tickets. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Uses initiative and advises on potential pitfalls that a customer may experience using existing or planned methods and suggests alternatives that may better serve the stability and security of the customer’s solution. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Coordinates terminal orders and cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirements. Defines, designs and implements network communications and solutions using the LINUX platform. Solves customer's technical issues that can include OS level, webserver, database server, applications server, DNS, SMTP or other software issue. Understand how to manage disk I/O and memory usage, and how to evaluate and implement hot fixes or patches

-LI-ET1

Responsibilities:

- Controls call flow for the support team.
- Monitors Rackwatch alerts and create tickets accordingly.
- Handles level-appropriate customer support requests via the ticket system.
- Escalates support requests according to escalation procedures.
- Schedules and coordinates level-appropriate maintenance.
- Troubleshoots and resolves system service issues and OS level issues.
- Creates and maintains customer loyalty by serving customers above an beyond their expectations.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.
-
- -LI-ET1

Job Requirements

The ideal candidate will have the following:

- Generalknowledge of servers/computer hardware and software.
- General knowledge of Linux Kernel, Configuration Management, Database Administration, Firewalls, Backups, Caching, HTML, CDN, SSL Certificates, Storage, Web Scripting, and Packet analysis required.
- Basic knowledge of HTTP, FTP, High Availability, Hardware, Virtualization, Load Balancing, Networking, Patching, Performance Monitoring, RAID, Security, Web servers, Cluster management, SQL queries, DNS, and Systems Optimization required.
- Preferable knowledge of Rackspace Could Products.
- Drive to continually expand knowledge in the areas of new technological developments and trends.
- Attention to detail in documenting information and good follow through techniques.
- Solid problem-solving abilities coupled with a desire to take on responsibility.
- Strong written and verbal skills, bi-lingual skills a plus.
- Ability to touch type 50-60 wpm.
- Must be able to provide service in Spanish and/or Brazilian Portuguese.
- High school diploma or equivalent required.
- 0-1 years working in a computer technical field.
- Bachelor’s degree in Computer Science, Engineering, or related field or equivalent work experience preferred.
- Any technical certifications a plus.
- Familiarity with Latin American markets and business culture.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

-LI-ET1
Skills
Type of Job(-US Only) 0

]]>Sat, 04 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Linux-Administrator-I-LATAM-Cloud-Job-TX-78201/2447742/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Linux-Administrator-I-LATAM-Cloud-Job-TX-78201/2447742/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Sr. Network Engineer - 17020

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Job TitleSr. Network Engineer
Category Information Technology

Requisition Code

17020
Location 1. US-TX-Austin Austin, TX 78753, US
2. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
Education Associate Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are looking for a Network Engineer III who will be responsible for the engineering, design, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN). Provides technical support to various departments and users with regards to the LAN/WAN. May serve as a liaison with vendors and other third party providers.

Responsibilities:

- Performs moderately complex engineering, design, implementation and maintenance tasks on the LAN and/or WANReview assessments, approve them, and develop and implementation plan for make the upgrades
- Review anomalies that are broad and potentially service impacting
- Research, evaluate and recommend hardware and software solutions
- Serves as a troubleshooter on moderately complex network problems
- Acts as an escalation point for high level customer issues
- Regular interaction with vendors to investigate new equipment and services
- Reviews contracts, approves invoices and maintains close contact with existing vendors of equipment and services
- Responsible for evaluating cost and quality of equipment and services; and provides recommendations
- Responsible for the implementation planning prior to the actual installation of hardware such as routers, bridges and switches
- Remains informed of new developments and trends; may make recommendations to management on desirable additions and developments

Job Requirements

The ideal candidate will have the following:

- Good knowledge of network operations
- Good knowledge of Cisco hardware and IOS
- Good knowledge of servers, switches, routers, and various network services
- Bachelor’s degree in computer science or information systems is preferred
- CCNA required
- Requires 4 to 5 years of network engineering experience
- Minimum of 1 year experience in a customer service oriented position preferred
- Must exhibit a FANATICAL customer service attitude
- Good problem solving, communication, and interpersonal skills
- Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, perform on-call duties, may include nights, weekends, holidays, etc.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1
Skills
Type of Job(-US Only) 0

]]>Fri, 03 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/San-Antonio-Network-Engineer-III-Job-TX-78201/2295589/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/San-Antonio-Network-Engineer-III-Job-TX-78201/2295589/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Automation Engineer - 19977

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Job TitleLinux Automation Engineer
Category Information Technology

Requisition Code

19977
Location US-TX-Austin Austin, TX 78753, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

An Automation Engineer is a key element within the Rackspace support infrastructure and are expected to provide a high level of technical support to our customers. An Automation Engineer is the owner of complex automations that enable Rackspace to better serve our customers. The Administrator applies create problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way. An Automation Engineer is expected to use initative and standard programming practices to ensure the stability and security of Rackspace,s automated solutions.

Proposes and implements system enhancements that will improve the capabilities, performance and reliability of the automations. Coordinates the order and execution of the development, upgrading, monitoring, testing and servicing the automations. Approves action requests and specifies purchase requirements. Negotiates and places orders with common carriers.

Defines, designs and implements automated solutions using the UNIX platform. Responsible for building and supporting automations for deployment, diagnostics and remidiations run on customer devices. This will include bulk and on demand solutions for end user use.

KNOWLEDGE/SKILLS/ABILITY:

- General knowledge of servers/computer hardware and software.
- General knowledge of DNS, including diagnostics with Unix tools.
- General knowledge of Network fundamentals, including diagnostics with Unix tools.
- General knowledge of RedHat Linux.
- General knowledge of system services (i.e., Apache, Mail transfer agents (sendmail, postfix, qmail), FTP, SSH and DNS).
- DNS fundamentals, including diagnostics with Unix tools; network fundamentals, including diagnostics with Unix took, knowledge of PC hardware, Red Hat Linux, Apache, MySQL, Sendmail and Postfix and Qmail, Basis PHP, OpenSSH, Plesk Control Panel.ontinually expands knowledge in the areas of new developments and trends; may make recommendations to management on desirable additions and developments.
- Must be detailed in documenting information and practice good follow through techniques.
- Excellent problem solving abilities, coulpled with a desire to take on responsibility.
- Excellent written and verbal skills; bi-lingual skills is a plus.
- Ability to communicate technical info and ideas so others will understand.
- Ability to successfully work and promote inclusivenessin small groups.
- Ability to provide FANATICAL support.

JOB COMPLEXITY:

- Designs and develops automation scripts and programs in support of Rackspace and its customers.
- This position will help create a series of automated actions that will allow for faster deployemts and service restoration for the customer.
- Develop against current versions of the UNIX platform supported by Rackspace.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Job Requirements

EXPERIENCE/EDUCATION:

- High school diploma or equivalent required.
- Requires approximately 1 - 2 years experience working in a computer technical field.
- Bachelor’s degree in computer science or engineering related field or equivalent work experience, preferred.
- Technical certifications (i.e., RHCE, RHCT, A+, CompTIA, MySQL, CCNA, CCIE) are a plus.
- Able to touch type 50 - 60 wpm.
- Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels.
- Demonstrated ability to consistently provide FANATICAL support.

Why Here? Why Now?—About Rackspace Hosting

Rackspace® Hosting (NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 197,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world.

For the 4,500+ current Rackers, however, we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work, a supportive team environment and a lot of fun. We are as Fanatical® about serving our clients and one another as we are about building the future of technology.

We compete in the same space as Amazon, Microsoft and Google because the work that Rackers do allows us to lead the race for innovation and quality. Rackers’ opinions, ideas and creativity are pushed to the limit because pushing beyond the boundaries of today’s hosting standards is the only way to be number one. The pressure is on—Are you ready?

But, don’t take it from us—Rackspace’s awards and recognitions include:

- Fortune 100 Best Companies to Work For 2008, 2009, 2011
- Forbes Top 100 Best Small Companies 2010
- Forbes 25 Fastest-Growing Tech Companies 2011
- Glassdoor Best Places to Work 2010, 2012
- Computer World Best Places to Work in IT 2010
- Business Insider 25 Best Tech Companies to Work For 2011
- Bloomberg Business Week Top 100 Performing Technology Company 2010
- InformationWeek Top Technology Innovators Across America 2010
- Info-Tech Champion in Cloud Infrastructure 2010

Learn more at our website.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills
Type of Job(-US Only) 0

]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.rackspace.com/job/Austin-Linux-Automation-Engineer-Job-TX-73301/2487949/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Austin-Linux-Automation-Engineer-Job-TX-73301/2487949/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Support Systems Engineer (Austin) - 18222

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Job TitleLinux Support Systems Engineer (Austin)
Category Information Technology

Requisition Code

18222
Location US-TX-Austin Austin, TX 78753, US
Education Bachelor's Degree
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

When you buy a new computer, do you immediately erase Windows and install your favorite distro of Linux? Do you love finding and creating new, innovative solutions for customers in need? If so, keep reading...

As a Linux Support Systems Engineer, you're a Linux guru who conquers the most intense challengs of providing innovative and unique solutions for our customers. We want you because your talent, hard work and dedication will continue to drive us to the next level, and your passion for creatively deconstructing intricate problems shows in all of your work. As a Linux guru, you'll demonstrate Fanatical Support® by owning complex customer issues which may take several days or weeks to resolve, which also means you’ll be a key partner in building relationships with customers as you advise them of any pitfalls and alternatives that may better serve their solutions along the way. We don’t want you to just think outside of the box; we want you to break it.

In a typical day, you will:

- Work with bleeding-edge technology in the cloud computing space
- Define, design and implement network communications and solutions using various platforms
- Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server, SMTP; includes Apache, MySQL, FTP, SSH and DNS
- Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system
- Collaborate with fellow system administrators, engineers and support team members
- Provide Fanatical Support® in all interactions

Job Requirements

Required Qualifications:

- Thorough knowledge and love of Linux operating system. As a true Linux lover knows—Fatal Error: Found MS-Windows System -> Repartitioning Disk for Linux
- Fundamental knowledge of servers/computers hardware and software, DNS and networking fundamentals including diagnostics with Linux tools
- Inherent problem-solver with desire to learn and take on responsibilities
- Requires approximately 5+ years working in a computer technical field and 3+ years experience in an enterprise server environment
- Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
- Technical certifications including Red Hat, UCP, CompTIA and/or MySQL to build excellent knowledge of clustering, My SQL, network fundamentals, DNS and Shell scripting
- Due to the 24x7 operations of the business, Engineers will be required to provide on-call coverage overnight and on weekends and holidays.

Rockstar (Preferred) Qualifications:

- Experience working in the cloud computing industry
- Bachelors degree in computer science, engineering or equivalent work experience STRONGLY preferred

Why Here? Why Now?—About Rackspace Hosting

Rackspace® Hosting(NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 197,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company, is featured on Fortune’s list of 100 Best Companies to Work For and is included on the Dow Jones Sustainability Index. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world.

For the 4,500+ current Rackers, however, we are much more than a hosting company. Rackspace offers a vibrant company culture filled with compelling work, a supportive team environment and a lot of fun. We are as Fanatical® about serving our clients and one another as we are about building the future of technology.

We compete in the same space as Amazon, Microsoft and Google because the work that Rackers do allows us to lead the race for innovation and quality. Rackers’ opinions, ideas and creativity are pushed to the limit because pushing beyond the boundaries of today’s hosting standards is the only way to be number one. The pressure is on—Are you ready?

But, don’t take it from us—Rackspace’s awards and recognitions include:

- Fortune 100 Best Companies to Work For 2013, 2012, 2011, 2009, 2008
- Glassdoor Employee’s Choice – 50 Best Places to Work 2013, 2012, 2010
- Forbes Top 25 Fastest-Growing Tech Companies 2012, 2011
- Forbes Top 100 Best Small Companies 2010, 2009
- Computer World Best Places to Work in IT 2010
- Business Insider 25 Best Tech Companies to Work For 2011
- Bloomberg Business Week Top 100 Performing Technology Company 2010
- InformationWeek Top Technology Innovators Across America 2010
- Info-Tech Champion in Cloud Infrastructure 2010

Learn more at our website.

Location

Texas
Many out-of-state candidates ask about life in Texas. First off, people don’t say “y’all” all the time, though it is pretty fun to say. Texas Pride is real but not in a pretentious way, and football is taken seriously—very seriously! The steaks are amazing, and if you like Mexican food, you’ll be in heaven. Yes, you can drive for hours and still be in the same state, but Texas provides a variety of landscape between the northern and southern parts of the state; in Texas, you really can have it all.

Austin

The capitol of Texas ranks high on just about every “Best Cities” list, and the reasons abound; Austin features a rare combination of small town charm with big city benefits and is home to truly talented and friendly people. The city is an outdoor-lovers paradise but is just ‘weird’ enough to keep things interesting. Home to The University of Texas at Austin and a thriving high tech business community, our diverse population comes together in a devotion to artistic expression. On any night of the week, music fills the air in this “Live Music Capital of the World” and lends Austin a distinctively soulful atmosphere that Rackers love to call home.

Culture
As employees of Rackspace, we are not simply numbers; we are proud Rackers. With that title comes a responsibility that we all feel. It’s a responsibility to embody and live the values that make our organization unique and extraordinary. It’s also a natural responsibility because the values we embrace were created by us. Learn more about our culture on our talent page which features blogs and general information put together by Rackers across the company.

Rackspace Hosting is an Equal Opportunity Employer. We provide equal employment opportunity to all applicants regardless of race, color, religion, sex, national origin, age, disability or genetic information in our candidate selection process.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to this job.

-LI-RB1
Skills
Type of Job(-US Only) 0

]]>Fri, 26 Apr 2013 03:00:00 GMThttp://jobs.rackspace.com/job/Austin-Linux-Support-Systems-Engineer-US-Job-TX-73301/2230141/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Austin-Linux-Support-Systems-Engineer-US-Job-TX-73301/2230141/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Data Centre Operations Technician - ADDCOPS

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Job TitleData Centre Operations Technician
Category Data Center Operations & Engineering

Requisition Code

ADDCOPS
Location LON3- Slough Datacenter Slough, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours Rotating


Travel Required 0
Job Description

The Data Centre Operations Technician is responsible for building custom ordered servers. The Technician monitors, troubleshoots, and repairs servers with hardware and network problems. The Technician works with minimal supervision in a high stress environment.

Responsibilities:

- Build, upgrade and configure custom ordered servers spanning several different platforms and configurations
- Monitor, troubleshoot and repair upgrade and downgrade servers with hardware and network problems
- Monitor all Electrical, Mechanical and Emergency Generator systems and report as appropriate. Routine up keeping and cleaning
- Escalate tickets as needed and collaborate with teammates to resolve customer issues

Job Requirements

The ideal candidate will have the following:

- Previous experience of building and repairing PCs and Servers
- Previous experience administrating Windows or Unix based operating systems
- Previous experience in a customer service orientated position preferred
- The ability to build a server from scratch, including an understanding of RAID configurations
- Cabling
- Familiarity with network architecture and configuration
- Knowledge in at least one of: Linux, Windows Server, FreeBSD
- Good knowledge of PC and Server Hardware
- An inherent flair to go above and beyond (a fanatical customer service attitude)
- Due to the nature of the position, the ability to lift at least 15kg (33lb)
- Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays etc
- Hardworking and copes well under high pressure

#LI-DNP
Skills
Type of Job(-US Only) 0

]]>Tue, 30 Apr 2013 02:59:00 GMThttp://jobs.rackspace.com/job/Slough-Data-Centre-Operations-Technician-Job/1424764/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Slough-Data-Centre-Operations-Technician-Job/1424764/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Datacenter Operations Team Lead - 20166

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Job TitleDatacenter Operations Team Lead
Category Data Center Operations & Engineering

Requisition Code

20166
Location US-TX-Grapevine Grapevine, TX 76051, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

The Data Center Operations Team Lead owns the responsibility of managing the Data Center Operations Technicians that maintain the data center environment and ensure all customer server environments are secure, operational, and highly available. The Data Center Operations Team Lead carries this out through continuous proactive performance feedback, assignment of responsibilities including projects and tasks, utilization of 5S methodology, implementation of lean production practices and review of process compliance. The Data Center Operations Team Lead is also responsible for managing the planning of server environments, completion of server provisioning, execution of server installation and the removal of hardware from server environments.

Responsibilities:

- Working, motivating and leading in a team-based environment with minimal supervision
- Prepare and deliver regular performance feedback to data center staff in a timely, consistent manner
- Create and manage an employee schedule, 24x7x365 coverage required including holidays and weekends.
- Prioritize work in a fast paced, high pressure environment including the resolution of escalated issues and events as well as experience leading root cause analysis investigations

The ideal candidate will have the following:

- High School diploma or equivalent required; University or College degree preferred
- 2+ years experience in a customer service oriented position required
- 2+ experience managing personnel and resources preferred
- Industry recognized certifications including CompTIA, Microsoft, Redhat and Cisco preferred
- Intermediate knowledge of x86-based hardware components including the ability to build a fully functioning system
- Administrator experience with server operating systems to include Microsoft Windows, Redhat Linux and Ubuntu Linux as well as experience with VMware ESX server
- Working knowledge of network protocols, principles and concepts including experience troubleshooting local connectivity issues
- Experience performing configuration and troubleshooting of SSH and Microsoft Terminal Services

Job Requirements

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1
Skills
Type of Job(-US Only) 0

]]>Fri, 03 May 2013 03:00:00 GMThttp://jobs.rackspace.com/job/Grapevine-DC-Ops-Team-Lead-US-Job-TX-76051/2530181/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Grapevine-DC-Ops-Team-Lead-US-Job-TX-76051/2530181/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Datacenter Operations Technician I - 20282

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Job TitleDatacenter Operations Technician I
Category Data Center Operations & Engineering

Requisition Code

20282
Location US-VA-Ashburn Ashburn, VA 20147, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are seeking a DC Ops. Technician who will be responsible for maintaining the data center environment and ensuring all customer server environments are secure, operational, and highly available through continuous proactive monitoring, customer support, and scheduled maintenance preparation.

Responsibilities:

- Builds, upgrades, configures, provisions and installs servers from scratch spanning several different platforms and configurations.
- Performs basic monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware.
- Responds to customer impacting events.
- Upgrades and downgrades servers.
- Removes hardware from server environments.
- Monitors all Electrical, Mechanical and Emergency Generator systems and reports issues as appropriate.
- Performs routine maintenance activities on customer server environments.
- Assists in the planning of server environments.

EXPERIENCE:

- High School diploma or equivalent required; University or College degree preferred
- Minimum 1-year experience or ability to show familiarity with building, repairing or upgrading hardware components required

- Minimum 6-months experience in a customer service oriented position preferred

- Industry recognized certifications including CompTIA, Microsoft, Redhat and Cisco preferred

KNOWLEDGE/SKILLS:

- Basic knowledge of x86-based hardware components including the ability to build a fully functioning system
- Clear understanding of storage principles including troubleshooting RAID technology and operating system disk management

- Ability to perform basic recovery procedures utilizing operating system boot loaders

- Basic knowledge of server operating systems to include Microsoft Windows, Redhat Linux and Ubuntu Linux as well as an understanding of VMware ESX server

- Command line knowledge for both Microsoft and Linux preferred

- Basic understanding of file systems and the ability to perform basic data recovery

- Basic knowledge of network protocols, principles and concepts including the ability to troubleshoot local connectivity issues

- Ability to perform basic configuration and troubleshooting of SSH and Microsoft Terminal Services

REQUIREMENTS:

- Must be a self-starter who enjoys working in a team-based environment with minimal supervision
- Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.

- Must be able to prioritize work in a fast paced, high pressure environment

- Must have strong communication and grammatical skills as well as professional phone etiquette

- Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software including the creation of rules and folder organization

- Must be able to type with proficiency and accuracy

- Must be able to lift 50 lbs over head

- Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services. J2WLI

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1

Job Requirements
Skills
Type of Job(-US Only) 0

]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.rackspace.com/job/Ashburn-Datacenter-Operations-Technician-I-Job-VA-20146/2556504/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Ashburn-Datacenter-Operations-Technician-I-Job-VA-20146/2556504/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Datacenter Facility Engineer II - 2nd shift - 20078

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Job TitleDatacenter Facility Engineer II - 2nd shift
Category Data Center Operations & Engineering

Requisition Code

20078
Location US-TX-Grapevine Grapevine, TX 76051, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

We are seeking a Facility Engineer II to be responsible for the operation, and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The incumbent will also be responsible for vendor selection and various contract negotiations.

Responsibilities:

- Ensure proper distribution of power within the facility and to equipment racks.
- Ensure prompt repair of any failed or degraded equipment.
- Ensure proper operation and maintenance of all equipment.
- Ensure prompt repair of any failed or degraded equipment.
- Manage contractors and vendors that perform work in the Data Centers. Institute and maintain maintenance contracts for equipment.
- Ensure that all necessary permits are obtained.

Job Requirements

The ideal candidate will have the following:

- Minimum of 3-5 years experience in a Data Center or other applicapable position preferred
- Advanced knowledge of high voltage filtered systems including UPS, PDU, transformer, etc.
- Advanced knowledge of generators. Advanced knowledge of CRAC systems
- License facilities operation trade in mechanical, electrical or HVAC in one or more areas preferred
- Able to apply basic computer knowledge and experience in order to facilitate the ticket process
- Exhibits good communications and writing skills
- Must exhibit a fanatical customer service attitude
- Due to the nature of the position, must be able to lift 50 lbs. over head
- Due to the 24x7 operations of the facility, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc.

Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 5,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.

Rackspace Hosting is an Equal Opportunity Employer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

#LI-LM1
Skills
Type of Job(-US Only) 0

]]>Sun, 19 May 2013 07:59:00 GMThttp://jobs.rackspace.com/job/Grapevine-Datacenter-Facility-Engineer-II-Job-TX-76051/2497347/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Grapevine-Datacenter-Facility-Engineer-II-Job-TX-76051/2497347/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
DevOps Support Engineer - KFKLAPYT

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Job TitleDevOps Support Engineer
Category Hosting Operations

Requisition Code

KFKLAPYT
Location UK - Hayes - Hyde Park Hayes Hayes, UK
Education Technical/Specialised Training
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

A System Administrator is a key element within the Rackspace support infrastructure. They are expected to provide a high level of technical support to our customers using phone calls and support tickets to facilitate communication with customers. A System Administrator is the owner of complex customer issues and applies creative problem-solving techniques to identify the source of problems. A System Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution. Customer-centric thinking and people skills are fundamental to success in this role.

As a System Administrator, you are expected to maintain, diagnose and administer customer’s solutions using the Linux platform on both dedicated hardware as well as our cloud platforms. You are also responsible for solving customers’ technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues. Rackspace System Administrators exercise judgment in decision making in order to routinely deliver FANATICAL customer support.

Job Requirements

· Level-appropriate understanding of and/or experience with:

o Servers/computer hardware and software

o DNS fundamentals, including diagnostics with Unix tools

o Network fundamentals, including diagnostics with Unix tools

o Red Hat Enterprise Linux, CentOS

o Apache HTTP Server

o MySQL troubleshooting and configuration

o Nginx

o Postfix, Qmail (other MTAs are advantageous)

o FTP

o SSH

o Control Panels

o Programming methodologies and demonstrable proficiency in writing code in one or more of the following languages:

§ Python

§ PHP

§ Ruby

§ Perl

§ Java

o General concepts around API documentation, implementation and supporting customers using these

· Proficiency in developer supporting tools such as various VCS (SVN, Git, CVS etc.) is advantageous

· Exposure to OpenStack and the Rackspace Cloud is hugely advantageous

· Excellent written and verbal skills

· Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels

· Must be detailed in documentation

· High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility

· An interest in expanding technical knowledge

· Technical certifications a plus

· Bilingual skills a plus

· Willingness to work weekends

#LI-KF1
Skills
Type of Job(-US Only) 0

]]>Fri, 26 Apr 2013 00:00:00 GMThttp://jobs.rackspace.com/job/Hayes-DevOps-Support-Engineer-Job/2568946/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Hayes-DevOps-Support-Engineer-Job/2568946/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Linux Administrator I - US - 19734

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Job TitleLinux Administrator I - US
Category Information Technology

Requisition Code

19734
Location US-TX-Austin Austin, TX 78753, US
Education High School
Job Type Full-time
Shift/Hours
Travel Required 0
Job Description

A Support Systems Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. A Linux Systems Engineer is the owner of complex customer issues which may take several days or weeks to resolve. The Linux Systems Engineer applies creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system. A Linux Systems Engineer is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution. -We offer FREE Linux Classes, Certifications and On-line Testing.

Responsibilities:

- Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Define, design, and implement network communications and solutions using various platforms.
- Responsible for solving customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP or other software issue.
- Configuration of Windows/Linux servers to meet customer requirements.
- Handles level-appropriate customer support requests via the ticket system.
- Works with existing customers to design and implement solutions to meet business needs.
- Schedules and coordinates level-appropriate maintenance. Advanced troubleshooting and resolving system service issues and OS level issues.
- Creates and maintains customer loyalty by serving customers above and beyond their expectations.
- Exercises judgment in decision making in order to routinely deliver FANATICAL customer support.

- FREE Linux Classes, Certifications and On-line Testing:

- Intro to Linux
- Linux Troubleshooting
- RHCSA- Red Hat Certified System Administrator
- RHCE- Red Hat Certified Engineer
- RHCA- Red Hat Certified Architect
- Intro to Apache
- Apache Trouble Shooting
- Intro to MySQL
- MySQL Troubleshooting

Job Requirements

The ideal candidate will have the following:

- Knowledge of Linux servers.
- General knowledge of servers/computer hardware and software.
- General knowledge of DNS and networking fundamentals including diagnostics with Linux tools.
- General knowledge of system services (i.e., IIS, MS Exchange, MS SQL, MS Clustering, Active Directory).
- Continually expands knowledge in the areas of new developments and trends; may make recommendations to management on desirable additions and developments.
- Requires approximately 3+ years working in a computer technical field.
- Requires 2+ years experience in an enterprise server environment.
- Bachelor’s degree in computer science, information systems, or engineering related field or equivalent work experience, preferred.
- Technical certifications or equivalent knowledge required.
- Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels.
- Must be detailed in documenting information and practice good follow through techniques.
- General problem solving abilities, coupled with a desire to take on responsibility.
- Possesses good written and verbal communication skills; bi-lingual skills is a plus.
- Due to the 24x7 operations of the business, Engineers will be required to provide on-call coverage overnight and on weekends and holidays.
Skills
Type of Job(-US Only) 0

]]>Thu, 09 May 2013 00:00:00 GMThttp://jobs.rackspace.com/job/Austin-Linux-Administrator-I-US-Job-TX-73301/2589755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.rackspace.com/job/Austin-Linux-Administrator-I-US-Job-TX-73301/2589755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS